Terms & Conditions

After full payment of fees you should receive a receipt by email and be taken straight to your course. Use the login details you created at checkout to access the course content and EFL games packages, all included in your course fee. Please keep your login details secure.

You can log back in at any time at tefl.institute/studytefl or with the LMS login button on studytefl.com. If any issues arise with access, simply message us and we will sort everything out for you in a timely manner.

Full technical and tutor support is included with our online course. Our content is clear and understandable, and you also have a world of knowledge at your fingertips through internet search engines and online libraries. StudyTEFL staff will happily answer your course-related inquiries and offer technical support free of charge.

Under normal circumstances, we will respond to any technical inquiries within one (1) hour, but please allow up to twenty-four (24) hours. If you have issues on the weekend, please message as usual, but understand that a response may take slightly longer than usual.

Each unit quiz requires 75% to proceed. Content is organized in a specific, meaningful order based on the development of ideas.

Students must achieve a final quiz score of seventy-five percent (75%) or above, slightly above the usual British standard for an A grade pass. Upon completing all unit quizzes, the final quiz should be taken, which carries a slightly higher weight than the other quizzes.

You may re-sit the midterm and final exams up to three (3) times. Unit quizzes have no limits.

We do our utmost to ensure that you receive the best training and service possible. If for any reason you are not satisfied with the service provided by us, please let us know by email or through the StudyTEFL contact page.

Every endeavor is made to ensure that digital certificates reach the successful student by email within two (2) working days of completion of the course. The online version of this certificate is usually visible within two (2) working days for premium bundle students, but this process may take longer in some cases.

If you have not received your certificate by email within two (2) working days of submitting the final exam, please contact StudyTEFL for assistance.

StudyTEFL will refund payments for online courses on request, provided the refund request is made via email within fourteen (14) days of the payment submission, and you have not gone beyond Unit 1, in order to receive a full refund.

This fourteen (14) day period counts as a "cooling-off period," unless content has been accessed beyond the free units. We provide free lesson access pre-payment, and our free lessons follow the exact same format and quality as our paid content. UK and EU law protects our digital content within the 14-day cooling-off period.

Add-ons, upgrades and access extensions are not covered by this cooling-off refund. See Add-ons, Upgrades & Extensions.

By sending any quiz after Unit 1, or downloading any material on your logged-in student page, you are deemed to have begun your course and to have acknowledged that your right to a full refund without deductions for your online StudyTEFL course is lost.

Refunds given after students access any quizzes are subject to incremental reductions as outlined in the Cooling-Off and Deduction terms.

Refunds provided by StudyTEFL will incur set deductions from the refund total at a fixed cost of three United States dollars (US$3) per unit accessed, up to the full course total, and must fall within the fourteen (14) day period outlined above.

Students may download PDF content relating to each lesson. This is included in the course fee. You have lifetime access to this content unless you receive a refund.

Students who download material or send unit quizzes accessible only on the paid part of the course waive their right to a full course refund, regardless of how many days have passed since they paid for the course, as this content is non-returnable and therefore voids any right to a full refund once received.

This digital content is covered under law, including EU law, which protects StudyTEFL from parting with digital content without fair compensation.

Free lessons are open to the public, allowing students to try before they buy, helping to minimize the event of prospective students purchasing without our course suiting their needs. As a retailer and customer relationship, you have rights protected under UK and EU law, and StudyTEFL respects your rights as set out legally throughout these terms.

All refunds must be processed through the original card used for the purchase. Any credit card processing fees are the responsibility of the refunded student, and it may not be possible to change cards due to security reasons.

If, for any reason, you wish to cancel your online course after the fourteen (14) days has expired, StudyTEFL cannot provide a refund. The course organizer's decision is final.

Please try our content in the free lessons to ensure you like the delivery methods, and read our terms thoroughly to ensure you understand our obligations to you, your rights, and the rights of StudyTEFL. We are professional teachers with the intention of providing you with a high-quality, great-value course. We are fair, but our work has value, so please understand that our rules are in place to protect all parties involved.

Course access runs from the date of purchase: six (6) months for the 120-Hour Online Specialist course, and twelve (12) months for all other StudyTEFL courses. Your access will be locked after this time. You can request the full PDF coursebook in this event.

To continue after your deadline, you can buy a 3-month access extension for US$10. Extensions are added manually by our team within twelve (12) hours of payment and are non-refundable.

Courses are non-transferable between people. Once you begin a StudyTEFL course, it cannot be exchanged for a different course, except through an official StudyTEFL upgrade or add-on, where you pay no more than the difference between the two courses.

Full terms for each upgrade and add-on are set out under Add-ons, Upgrades & Extensions.

All units include text and video content. The course is designed to be delivered exactly as intended, minus any technical faults, meaning you are not entitled to supplementary audio, video, and text on every lesson unless it has been designed to be provided. The majority of units include full videos to support the text content, but text remains the main method of instruction.

Only audio, video, or technical faults detectable on our own equipment, which we test across different devices, constitute a "fault" that requires us to fix it. We are not responsible for insufficient bandwidth or faulty equipment on your end that may limit your ability to view videos or experience sound quality that we can demonstrate is functioning correctly using our own equipment and internet services.

Students should try our free lessons to check if this method of delivery suits their needs before signing up.

Foil-label, embossed, hardcopy certificates are available for an additional fee. We charge a US12administrationfeeontopoftheactualcourierfee,forexampleUPS,FedEx,orDHL,whicheveroffersthebestvalue.

StudyTEFLreservestherighttorefusetocreateandsendpapercertificateswheredoingsoisnotreflectedfairlyintheUS12 administration fee charged, where material, printing, or labor cost exceeds that fee, or if mailing to a student's location proves excessively difficult and time-consuming, for example if the main couriers do not cover the area.

We do our utmost to ensure that when paper certificates are requested, they are sent for the lowest cost possible without impacting the package's integrity.

Our desire to provide affordable online TEFL training means we also provide students with a certificate with no foil label image, for self-printing at home on 250 to 300gsm paper. This printable version comes with a scannable QR code that directs employers to your own verification webpage.

This is our most affordable certificate option, as it is included in your premium course fee for just $10 more, and is accepted the same as foil embossed certificates due to the QR code imprint.

As this is a teacher training course, we expect all students to communicate professionally and respectfully with our staff. While we understand technical issues can be frustrating, abusive behavior, including threats, harassment, or discriminatory language, will not be tolerated and may result in removal from the course with a refund based on unused course content. Please refrain from profane language at all times.

By clicking the StudyTEFL course payment button on the website, you are agreeing to accept all of these conditions.

Course composition

Practical Assignments courses (120, 168 and 200 hours) include the full TEFL-TESOL course material, with three (3) template-based practical assignments of up to twenty (20) minutes each in place of a small number of quizzes or activities. The student submits one (1) assignment for individual feedback from a human tutor within forty-eight (48) hours; the other two (2) receive tutor-written, semi-automated feedback.

Practical Demos courses (120, 168 and 200 hours) include the full TEFL-TESOL course material, with a demo-lesson project in place of a small number of quizzes or activities: a lesson plan with tutor feedback, a recorded 5-minute demo lesson with feedback, a follow-up lesson plan from a template with tutor feedback, and a recorded 10-minute demo lesson with feedback. Demos courses do not include the three practical assignments.

Tutor feedback

Each tutor-reviewed submission receives written feedback on lesson structure, planning, delivery and classroom technique. Demo-lesson feedback is generally provided within two (2) business days of submission.

Resubmission

If a lesson plan or demo teaching submission does not yet meet the required standard, the student will receive a "not yet" outcome along with guidance on what is required. Students may resubmit each practical task up to three (3) times in total.

Outcome after repeated "not yet" results

If a student receives a "not yet" outcome twice on the same task, StudyTEFL will provide additional written guidance clarifying expectations before a further attempt is made. If a third "not yet" outcome is given on the same task after this guidance, the practical component of the course will be marked as not completed.

Certificate wording

Upon successful completion of both lesson plans and both demo teaching tasks, the Practical Demos certificate will read: "Certificate in Teaching English as a Foreign Language with Assessed Lesson Planning and Demo Teaching." Where the practical component is not completed successfully, students will instead receive the standard TEFL certificate for their course length.

Academic integrity

All lesson plans, assignments and demo teaching submissions must reflect the student's own planning and delivery. Submitting work generated by AI tools without substantial personal input, or demo teaching that does not reflect the student's own genuine preparation, will be treated in line with our Academic Integrity policy and may result in the submission being flagged for resubmission.

Refunds

Refund requests for these courses follow the cooling-off period and deduction structure set out in the Refund terms above. Once tutor feedback has been provided on a submission, this reflects a service that has been delivered and will be factored into any refund deduction as a completed unit of practical feedback.

Add-ons, upgrades and extensions let existing students add to their course without starting again. Unless stated otherwise below, they apply to the StudyTEFL course on the account that uses the same email address used at checkout.

Upgrade: 120-Hour Online Specialist to 120-Hour TEFL-TESOL (US10)

Strictlyforstudentsenrolledinthe120-HourOnlineSpecialistcoursewhohavecompletedlessthanhalfofthatcourseandwishtogainaccesstothehigher-valueequivalent.

AnyonewhobuysthisupgradewithouthavingpaidfortheOnlineSpecialistcoursewillbemanuallytransferredtoa40-hourTEFLFoundationscourse.Refundsaregivenascoursecreditonly.

+48Hoursadd-on:120to168hours(US10)

Designed for students enrolled in a StudyTEFL 120-hour course; it upgrades that course to 168 hours. Students with other course lengths, or with no StudyTEFL course, receive the learning content and a 48-hour Certificate of TEFL to Young Learners and Adults once completed.

No refunds. If the Unit 1 quiz has not been completed, StudyTEFL will offer US10coursecreditinstead.

+32Hoursadd-on:168to200hours(US10)

Designed for students enrolled in a StudyTEFL 168-hour course; it adds 32 hours of Business TEFL and upgrades that course to 200 hours. Students not enrolled in any StudyTEFL course will be manually transferred to a 32-hour Business TEFL course. Refunds are given as course credit only.

Practical Assignments add-on (US10)

DesignedforstudentsenrolledinaStudyTEFL120,168or200-hourTEFL-TESOLcourse.StudentsnotenrolledinaStudyTEFLTEFL-TESOLcoursewillbemanuallytransferredtoa40-hourTEFLFoundationscourse.Norefunds;coursecreditonly.

DemoLessonsadd-on(US30)

Designed for students enrolled in a StudyTEFL 120, 168 or 200-hour TEFL-TESOL course. No refunds. If the first lesson plan has not been submitted, StudyTEFL will offer US30coursecreditinstead.

3-monthaccessextension(US10)

Added manually by our team within twelve (12) hours of payment to the course on the matching account. Students with more than one course should email us to confirm which course to extend. Non-refundable.

Where these terms offer course credit instead of a refund, the credit is the amount paid for the relevant product unless stated otherwise. It can be used against any StudyTEFL TEFL course of 120 hours or longer.

Course credit is valid for twelve (12) months from the date it is issued, has no cash value, and cannot be transferred to another person. To use your credit, email admin@studytefl.com.

Nothing in these Terms affects your statutory rights as a consumer under the laws of England and Wales, or, where applicable, the consumer protection laws of your country of residence within the EU or UK. Where any provision in these Terms conflicts with your non-excludable statutory rights, your statutory rights will prevail.

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction over any dispute arising from these Terms, meaning that if you live outside England and Wales, you may still bring a claim in your country of residence where required by local consumer protection law.

If any provision of these Terms is found by a court or regulator to be invalid, unlawful, or unenforceable, that provision will be treated as removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.