At StudyTEFL, we are committed to protecting the privacy and security of our customers and site visitors. If you have any questions about how we protect your privacy, please email us at [email protected] For all our services, the data controller — the company that’s responsible for your privacy— is StudyTEFL.

How we use your information

We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Your name and contact details

How we use your name & contact detailsWhy do we do this?
Deliver your course, purchases and certificate to youWe’ve got to do this to perform our contract with you
Fraud prevention and detectionTo prevent and detect fraud against either you or StudyTEFL
Showing you StudyTEFL adverts as you browse the webSo you can see our latest products and deals
Finding out what you, and other customers, likeTo ensure we are giving you what you want, and to stay ahead of the competition

Your payment information

This means your card’s security/CVV code. We don’t retain payment information as this service is provided through a third-party payment provider (Stripe or PayPal). Our site is secure regardless, meaning your information is protected.

How we use your payment informationWhy do we do this?
Take payment and give refundsWe’ve got to do this to perform our contract with you
Fraud prevention and detectionTo prevent and detect fraud against either you or StudyTEFL

Your contact history with us

What you’ve said to us — for example, on email, or on social media.

How we use your contact historyWhy do we do this?
Provide customer service and supportWe’ve got to do this to perform our contract with you, after all, you expect the best service from us
Train our staffSo that, when you contact us, you get the best possible customer service

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time

How we use your purchase history and saved itemsWhy do we do this?
Enable you to purchase courses and other products from the International TEFL GroupWe’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you cannot buy it
Provide customer service and support, and handle refundsWe’ve got to do this to perform our contract with you
Finding out what you and other customers likeTo ensure we are giving you what you want, and to stay ahead of the competition

Information about your phone or laptop, and how you use our website

Information you give us when you browse our site, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.

How we use information about your phone or laptop, and how you use our websiteWhy do we do this?
Improve our website and set default options for you (such as currency)To give you the best possible shopping experience
Protect our websiteTo prevent and detect fraud against either you or the International TEFL Group – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that. We also anonymize and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services. We never share this information with third parties.

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order to do that. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement: Companies that do things to get your purchases to you, such as payment service providers and delivery companies. Law enforcement and fraud prevention agencies, so we can help tackle fraud.

Marketing messages

If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products. How to stop marketing messages from StudyTEFL: You can stop receiving marketing messages from us at any time. You can do this:

  • By clicking on the ‘unsubscribe’ link in any email
  • By contacting our team

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at StudyTEFL.

Seeing adverts for StudyTEFL online

We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products. Like many companies, we may target StudyTEFL banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we may use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service. The banners and ads you see will be based on information we hold about you, or your previous use of StudyTEFL (for example, your StudyTEFL search history, and the content you read on StudyTEFL) or on StudyTEFL banners or ads you have previously clicked on.

Your information and countries outside the EU

The USA is not a country in respect of which there is a European Commission decision of adequacy, and we protect your privacy and your rights through the use of the European Commission’s standard data protection clauses. More information about these is available here.

Keeping your information

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our team) for as long as is necessary to provide support-related reporting and trend analysis only. If reasonably necessary or required to meet legal, regulatory or accreditation requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your rights

You have a lot of rights relating to your personal information:

  • The right to be informed about how your personal information is being used.
  • The right to access the personal information we hold about you.
  • The right to request the correction of inaccurate personal information we hold about you (you can do most of this through My Account)
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

Changes to the StudyTEFL Privacy Policy

We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on the StudyTEFL website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use StudyTEFL or any products provided by the International TEFL Group.

Cookies

We use cookies on our website. For more information on cookies, please see our cookie notice.

How to contact us

We always want to hear from our customers (especially if you feel we’ve let you down or could do better). If you:

  • Have any questions or feedback about this notice
  • Would like us to stop using your information
  • Want to exercise any of your rights as set out above, or have a complaint

please don’t hesitate to contact our team, who will be happy to answer any questions you may have. You can contact our team by dropping us a line at [email protected]

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